Return & Refund Policy

At Aurea Olje by Jenni, each bottle is handcrafted in small batches with intention and care.

Due to the nature of our hair serum and for hygiene and safety reasons, all sales are final on opened or used products.

Refunds or replacements are only issued under the following circumstances:
• Your item arrived damaged
• Your order was lost in transit and confirmed by the shipping carrier

To request a refund or replacement, please contact us within 7 days of delivery with the following:
• Your full name
• Order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed and approved, refunds will be issued to your original method of payment within 5 to 10 business days, depending on your bank or card provider.

Shipping charges are non-refundable unless the issue was due to our error.

Because we are a small business, we kindly ask that all concerns be reported promptly so we can make things right.